All TECON materials are designed and produced according to relevant standards such as EN1065, EN13377, etc., as well as TECON internal standards strictly. Safety factors have already been considered during the engineering stage. In addition to these guarantees, the TECON QC team executes higher quality control standards compared to others.
In case of receipt or under suitable/appropriate conditions if TECON materials get broken or have major and critical defects, we will:
- Deliver the replacement for the same, or
- Refund the corresponding amount and loss as compensation to our customers, or
- Send our technician to your site for maintenance.
In such cases, TECON would examine the material and would assess if it is site contractor / personnel fault or TECON material problem using relevant data such as brief report, photos, videos from contractors. If our site supervisor is on the site during such period, we will also do the survey as another reference source.
This clause is valid for 12 months from the date the contractor has received the materials.